Order Fulfillment, Cancelations and Shipping Policy

Our orders are usually processed within 3-6 business days before shipping. However, delivery times can also be subject to external factors as shall be described herein this policy and therefore, cannot be guaranteed. Please make sure to enter your shipping address correctly before you place your order.

COVID-19 order processing/shipping notice

Due to the Coronavirus (COVID-19), order processing may take an additional time to process due to the high order volume or other factors beyond our control.

All shipments have the potential to be delayed due to circumstances out of our control and the high volume moving through our carriers’ network. Radiclaw Creations will not be refunding or crediting shipping costs for any shipments delayed during this time and we apologize for any inconveniences that this may cause you.

You can visit out track your order page to get tracking information.

Pre-shipment cancellations

If you cancel an order within 24 hours of placing the order, we will offer you a full refund of your money and a confirmation email will be sent to you as well. It may take us between 2 to 5 business days to cancel the order and initiate a refund and you will be notified of the same.

Cancellation of an order after the 24 hours cancellation period will be on a case-by-case basis and subject to other factors as may be decided by us.

Shipping/carrier disclaimer

Estimated delivery dates provided by Radiclaw Creations are non-binding and time of delivery is not of the essence. We shall not be liable for any delays, loss or damage in transit. Radiclaw Creations shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of God and will not refund the cost of shipping.

Multiple days of delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout.

Shipment reroutes/lost shipments/shipments returned to Radiclaw Creations

In the event that an order is placed with incorrect shipping information and requires a change of address, the customer will be charged a reroute fee and any additional shipping charges that may apply to such rerouting. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.

If incorrect shipping information provided by the Customer is the cause of a shipment(s) becoming lost in transit or delivered incorrectly by the carrier, then Radiclaw Creations shall not be held responsible for any compensation or replacements for the lost or incorrectly delivered shipment.

Questions and concerns?

Please email us at support@radiclawcreations.com or contact us for any pending questions. Please check the email that you placed the online order with for updates on shipping and tracking.